Trouble Logging In?

Your password is securely stored by Microsoft and is not managed by KiwiRail. If you’re having issues logging in to the portal, you will need to reset your password.

How-To Reset your password

1. On the Sign In Page, click “Forgot your password?” below the password box.

2. Enter your work email address and click SEND VERIFICATION CODE.

3. Enter the Verification code that is sent to your email address and click VERIFIY CODE.

4. You will receive an email from KiwiRail with a Verification Code. Enter the code and click Continue.

5. Enter your new password and click Continue.

Your password is now changed, and you can sign in to your portal account.

Your password is stored securely by Microsoft.
KiwiRail does not have access to your password, and we will never ask you for it.

Password Requirements

To protect your account, your password must meet the following requirements:

Your password must be between 8 and 64 characters.

Your password must have at least 3 of the following:

• a lowercase letter

• an uppercase letter

• a digit

• a symbol

These requirements are from Microsoft and we cannot change them.